Exhange Policy
5-Day Exchange Policy
At Belleria, we value customer satisfaction and strive to provide the best shopping experience for all our customers. We understand that sometimes, your purchased sandals or heels may not meet your expectations or fit perfectly. To ensure your peace of mind, we offer a 5-day exchange policy for all products bought from our online store. Please carefully read and familiarize yourself with the following terms and conditions:
Eligibility:
The exchange policy is applicable only to sandals and heels purchased directly from Belleria.
The item(s) must be unused, unworn, and in their original condition, including the original packaging and tags.
The exchange request must be initiated within 5 days from the date of delivery.
Exchange Process:
To initiate an exchange, please contact our customer support team through our designated email address or helpline within the specified timeframe.
Provide the order details, including the order number, product name, and reason for exchange.
Our customer support team will guide you through the exchange process and provide further instructions.
Exchange Options:
The exchange can be made for a different size, color, or style of the same product, subject to availability.
If the desired exchange item is out of stock, we may offer you a store credit or provide a suitable alternative.
In the event that the new item's price exceeds the original purchase price, you will be responsible for paying the difference.
Shipping and Handling:
You are responsible for shipping the item(s) back to us, and the shipping costs will be borne by you.
We recommend using a reliable shipping method with a tracking number to ensure safe and timely delivery.
We are not liable for any damage or loss that occurs during the return shipping process.
Inspection and Approval:
Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in point 1.
If the item(s) pass the inspection, we will process the exchange and notify you of the status.
If the item(s) do not meet the eligibility criteria, we reserve the right to refuse the exchange.
Non-Exchangeable Items:
For hygiene reasons, we do not accept exchanges on sandals or heels that show signs of wear, have been damaged, or have their original packaging and tags removed.
Customized or personalized products cannot be exchanged unless there is a manufacturing defect.
Final Sale Items:
Items marked as "Final Sale" or "Non-Exchangeable" at the time of purchase are not eligible for exchange under this policy.
Please note that this exchange policy is subject to change at Belleria's discretion. It is your responsibility to review the policy before making a purchase.
We are committed to providing excellent customer service and resolving any concerns you may have. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. Happy shopping!
Belleria,
info.belleria.co@gmail.com
At Belleria, we value customer satisfaction and strive to provide the best shopping experience for all our customers. We understand that sometimes, your purchased sandals or heels may not meet your expectations or fit perfectly. To ensure your peace of mind, we offer a 5-day exchange policy for all products bought from our online store. Please carefully read and familiarize yourself with the following terms and conditions:
Eligibility:
The exchange policy is applicable only to sandals and heels purchased directly from Belleria.
The item(s) must be unused, unworn, and in their original condition, including the original packaging and tags.
The exchange request must be initiated within 5 days from the date of delivery.
Exchange Process:
To initiate an exchange, please contact our customer support team through our designated email address or helpline within the specified timeframe.
Provide the order details, including the order number, product name, and reason for exchange.
Our customer support team will guide you through the exchange process and provide further instructions.
Exchange Options:
The exchange can be made for a different size, color, or style of the same product, subject to availability.
If the desired exchange item is out of stock, we may offer you a store credit or provide a suitable alternative.
In the event that the new item's price exceeds the original purchase price, you will be responsible for paying the difference.
Shipping and Handling:
You are responsible for shipping the item(s) back to us, and the shipping costs will be borne by you.
We recommend using a reliable shipping method with a tracking number to ensure safe and timely delivery.
We are not liable for any damage or loss that occurs during the return shipping process.
Inspection and Approval:
Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in point 1.
If the item(s) pass the inspection, we will process the exchange and notify you of the status.
If the item(s) do not meet the eligibility criteria, we reserve the right to refuse the exchange.
Non-Exchangeable Items:
For hygiene reasons, we do not accept exchanges on sandals or heels that show signs of wear, have been damaged, or have their original packaging and tags removed.
Customized or personalized products cannot be exchanged unless there is a manufacturing defect.
Final Sale Items:
Items marked as "Final Sale" or "Non-Exchangeable" at the time of purchase are not eligible for exchange under this policy.
Please note that this exchange policy is subject to change at Belleria's discretion. It is your responsibility to review the policy before making a purchase.
We are committed to providing excellent customer service and resolving any concerns you may have. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. Happy shopping!
Belleria,
info.belleria.co@gmail.com